Alexa, mark my words, literally. Voice Assistants will set new expectations for how customers want to interact with brands, hardware, shopping sites and apps.
Then again, I saw this coming back in 2013 when I coined the expression #HandsFreeWeb in describing the future of web-enabled houses!
Now that Apple has announced HomePod, we will likely see an epic battle with Amazon Echo and Google Home for leadership in interactive voice.
Amazon Echo has become a surprise hit, putting Amazon well ahead of Google to lead the race toward applying natural human language to search and perform tasks. In a race to catch up, Google Home also uses AI to understand what users are saying and respond conversationally.
Going forward, I can see a day when typing into a keyboard, whether a phone, tablet or PC, will be viewed as time consuming and old fashioned.
How the Handover Begins
Today’s New York Times features an article that pulls back the curtain on how the AI handover is getting underway, how Google, Meta, X, et a...
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