The Power of Empathy

I write frequently about the power of empathy.  (Remember, what's true in life is true in marketing.)  But I never thought about the contrast between empathy and sympathy.  This piece nails it. (As usual, as does RSA's animation.)

How the Handover Begins

Today’s New York Times features an article that pulls back the curtain on how the AI handover is getting underway, how Google, Meta, X, et a...